I love Chick Fil A. We don’t have one in Minnesota yet, so when we were returning from our Colorado vacation, we stopped in at the Chick fil a in Loveland – just north of Denver. Greeted and treated by the friendly, drive through voice, we proceeded to the clean, well kept window. It was 10:35am, just past their breakfast service and into lunch. So my wife Kellie kindly asked if they had any remaining breakfast food that we could add to our order. The attendant thought for a moment, said, “let me check,” and retreated behind the glass.
A few moments later, she returned with our lunch order and said, “I also found a breakfast burrito and a few ‘mini’s’ in the back. Because you’re our out-of-state guests, it is on us.” OH YEAH!!!! (That was the response from my high school aged kids, gleaming in the back seat).
One of the reasons Chick fil a is so great is because they focus on the guests’ experience. (Yup, we’re not customers, we are guests). They greet every person with a smile and with respect. Instead of saying “you’re welcome” to my “Thank you,” they say “it’s my pleasure.” As a result, they add value to every guest – not simply through the quality of their food, but in the treatment of their patrons. We walk away from the Chick fil a experience with a full belly and an even fuller heart.
Wouldn’t it be great if all of our daily experiences were that pleasant? What if companies, businesses and churches went beyond the expected and created a WOW experience people. What if government offices and school administration added value to you as a person and not a number. That’s why I love Chick fil a. Good food – great service – a value adding experience.
Question: What experiences have you had at Chick fil a or any other great restaurants? Write a comment below …